Data Handling and Privacy Policy.
Myle Connect Ltd.
11 Forth Street, Glasgow G41 2SP
Phone: 0141 424 4444
Introduction
At Myle Connect Ltd., we are committed to protecting and respecting the privacy and security of our customers' data. This policy outlines the measures we take to comply with the Data Protection Act 2018 and sets the framework for data collection, storage, and sharing, including information requests from the public and the police.
Scope
This policy applies to all employees, contractors, and third-party service providers who may have access to customer data.
Data Collection
We collect only the information necessary for the provision of our services, which may include:
Personal identification details
Travel details
Payment information
Data Storage
All customer data will be stored securely in compliance with the Data Protection Act 2018.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate.
You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Use of Cookies
What are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences, making your future visits more convenient.
How We Use Cookies
To Improve website functionality and performance.
To understand how visitors interact with our website.
To Enhance user experience by remembering your preferences.
To facilitate targeted advertising and marketing.
Types of Cookies We Use
We use the following types of cookies:
Essential Cookies
These are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas of the website.
Performance Cookies
These cookies collect information about how you use our website, such as which pages you visit most often.
This data may be used to help optimise our website and make it easier for you to navigate.
Functional Cookies
These cookies allow the website to remember choices you make and provide more personalised features.
Managing Cookies
You can set your browser to not accept cookies, but this may limit your ability to use certain features on our website. For more information about managing cookies, please consult your browser's help section.
Consent
By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy policies.
Data Sharing
The Public
We do not share customer data with the public. Any requests for such information will be denied, and the individual making the request will be informed that we cannot comply due to privacy regulations.
The Police
Initial Request
Any request from law enforcement for customer data must be presented with proper identification and documentation.
Legal
Upon receiving a request, immediate consultation with the company’s legal advisors will occur to assess the legality and appropriateness of the request.
Warrant Requirement
In general, a formal warrant or court order will be required before sharing any customer data with law enforcement agencies.
Exigent Circumstances
In exceptional situations, such as immediate risk to life, data may be provided without a warrant, as per legal stipulations.
Documentation
All interactions with law enforcement agencies concerning data sharing will be meticulously documented for auditing and accountability purposes.
Notification to Customer
Unless legally prohibited, the customer whose data has been requested will be notified as soon as it is safe and permissible to do so.
Select Partners
To provide enhanced services and operational efficiency, we share limited data with select partners integral to our functioning. This includes:
Payment Providers
For seamless payment processing.
Autocab
Our dispatch software is developed by Autocab, and relevant data is stored on their secure servers for the purpose of fulfilling travel bookings.
Marketing Companies
To keep our customers updated with promotional offers, news, and updates. Customers have the option to opt out of marketing communications at any time.
Each of our partners is carefully vetted to ensure they comply with strict data protection and security measures.
Employee Training
All employees will receive training on this policy and the legal responsibilities related to data protection.
Policy Review
This policy will be reviewed annually or whenever there is a significant change in legislation affecting data protection.
How to complain
If you have any concerns about our use of your personal information, you can check our feedback page
or write to us at Myle Connect Ltd, 11 Forth Street, Unit F, Glasgow G41 2SP.
Information Commissioner’s Office.
You can also complain to the ICO if you are unhappy with how we have used your data.
Our ICO Number: ZB390393
The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire,nSK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk